Guidance for taxi, private-hire vehicle and mini cab staff about guide dogs

Accessible taxis, mini cabs and private hire vehicles (PHV) are a vital form of transport for blind and partially sighted people. This is because we are unable to drive, and often face barriers accessing public transport. They can also provide us with essential assistance and door-to-door services.

We have designed this guide to ensure that drivers and other staff working to support taxi and minicab travel can feel confident when helping blind and partially sighted people and their guide dogs.

This guide is provided in audio and written form, in English and Urdu. If you require an alternative format or language, email

Audio files

Listen to the audio guide in English

Listen to the audio guide in Urdu


Download the transcript in English

Download the transcript in Urdu



Sight Loss Councils across the country are working to ensure the accessibility of public transport for blind and partially sighted people.

Our work focusses on raising awareness and demanding change at both local and national levels by working with local authorities, central government and transport operators.

Learn more about our work to #MakeTaxisAccessible

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Want to get involved in our national campaigns? Stay up to date with news from Sight Loss Councils and Thomas Pocklington Trust by signing up to our mailing list.

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